Fitbit Versa not switching on

[RixyRobin]

Only had my FitBit for 3 months and it’s on the blink. It is mainly dead. I’ve been unable to turn it on for two days although when connected to the charger it shows 100% charge and normal display but after minutes it goes black and won’t respond. 

A few times it has displayed an empty battery 0% symbol but when connected to power it then shows 99 or 100%

I’ve tried the suggestions of holding the back (left) and bottom button for over 10 seconds (held for 3 minutes and that didn’t work either)

Any suggestions welcomed.

[LiliyaFitbit]

Welcome to the Fitbit Community, @RixyRobin.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Versa not turning on when disconnected from the charger. Thank you for your efforts to resolve this by doing a restart. I recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around. 

[HVane]

Hello,

I’ve had a similar problem with my Fitbit Versa that I have only had since May of this year. It was not showing any sign of life unless it wasn’t plugged in. I followed the steps you outlined above and was able to get the screen on enough to toggle through the menu and settings on the watch to direct it to do a factory reset. However, now it will not turn on at all. If it is plugged in to the charger, it will only show a screen that says “0%” that appears in fairly regular intervals.

Does this mean my versa battery is completely dead? 4 months seems an unusually small amount of time for a battery to last, especially given the price tag. Do you have any advice on how I can proceed? I have loved my versa when it holds a charge. 

Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @HVane. 

Thank you for joining the thread and sharing that you've had a similar issue with your Fitbit Versa. I appreciate your efforts and the additional details. I totally understand how you are feeling as you loved your watch and would like to continue using it. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.