help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa not syncing with my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-21-2020 01:41 - last edited on ‎06-02-2020 06:09 by Fitbit Moderator

‎05-21-2020 01:41 - last edited on ‎06-02-2020 06:09 by Fitbit Moderator

So I have a fitbit versa, which is connected to a huawei nova 5t phone but the fitbit doesn't receive notifications from my phone and the last time it properly sync data was on Sunday 17 May 2020, I have tried the obvious, resetting device back to factory (Fitbit) deleting app and device from app but no joy, its a new phone and updated to the latest firmware and so is the versa on the update firmware, this has been happening now for quite some time and I have no idea now on what to do, any help would be much appreciated? The only thing I can think of is scrap my fitbit and buy another device from a different brand.

 

Kind regards 

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-02-2020 06:08

‎06-02-2020 06:08

Hi @SunsetRunner, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa won't sync with your phone. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 ours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes