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Fitbit Versa not tracking heart rate and steps

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‎12-09-2020 03:59 - last edited on ‎12-11-2020 16:52 by

‎12-09-2020 03:59 - last edited on ‎12-11-2020 16:52 by

My heart rate monitor is not working and my Versa is no longer counting my steps either. There is also a single red light glowing on the sensor which stays despite attempting a reset. 

Amy solutions for how I can resolve this issue? 

Thanks 

 

 

Moderator edit: subject for clarity 

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‎12-09-2020 05:37

‎12-09-2020 05:37

Yes I have a similar issue. My heart rate is not showing on the verse, no green light showing, but intermittently shows in the app. I have reset, down a factory reset, followed all steps shown in the forums with no luck. 

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‎12-11-2020 16:51

In response to Sassyswazi

‎12-11-2020 16:51

Welcome to the Fitbit Community, @Amyforde78 @Sassyswazi.

 

@Amyforde78 Thank you for sharing the details of the issue with your watch. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them as they have already all the details and special tools to continue assisting you.

 

@Sassyswazi Thank you for your troubleshooting efforts. I would like to confirm if you've followed the complete troubleshooting instructions at What factors can affect my heart-rate reading on my Fitbit device?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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