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Fitbit Versa not turning on

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  • Versa stopped working. Black screen.
  • Please help
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7 REPLIES 7

Hey there @Tydloos, it is nice to see a new face around the community. 

I'm happy to help you with your Fitbit Versa. Let's start with a few simple steps:

  1. Restart your Versa: Press and hold the left button for about 10 seconds to restart your device.
  2. Clean the back of your device: Use a soft-bristled toothbrush and a small amount of water to gently clean the charging contacts on the back of your Versa.
  3. Clean the charging cable pins: Use a cotton swab and rubbing alcohol to clean the pins on your charging cable. Make sure to remove any cotton fibers from the pins.
  4. Try a different USB port or charger: Plug your Versa into a different USB port on your computer or a UL-certified USB wall charger.
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OK, thanks, I have tried all of these, without any response.

What else can I do?

Regards
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Hello @Tydloos, welcome to the Fitbit community.

I am very sorry for this inconvenience. In order to find a quick and effective solution, I ask you to complete this form. With this information, our team will be able to provide you with the best possible assistance.

Once you have submitted the form, please let me know that you have completed it so that I can keep you informed about the progress of your case.

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I completed the form.

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Thanks @Tydloos, for letting me know that. 

Our team will be getting in touch with you as soon as possible. 

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Nobody has contacted me yet!?
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Hey there @Tydloos

I'm truly sorry for the delay, I just let my team know about your case and they will be following up as soon as possible!

I hope you understand. 

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