Fitbit Versa not working after factory reset

[MandaBoo]

Hi, my Fitbit Versa stopped working properly 3 days ago, I noticed the time was wrong and it wouldn’t sync. I followed all of the advice on the forum and it still wouldn’t work! Today I switched off my Versa, reset it but still didn’t work so did a factory reset so that I could set it up again. However my Versa now says ‘data not cleared Sync and try again’. I have again checked the forum and pressed all 3 buttons down releasing the bottom right when indicated etc but still nothing! Please help!

[Dabita]

I am having the same issues and I cannot even do a factory reboot. Dead screen not matter what I have been guided to try.  I am wondering what is going on - I started having trouble with mine about three days ago as well.

[Dabita]

I am having the same issues and I cannot even do a factory reboot. Dead screen no matter what I have been guided to try.  I am wondering what is going on - I started having trouble with mine about three days ago as well.

[Kaliki68]

Mine did the same thing.  Cannot read the screen at all.  Also happened about 3 days ago.  At first the screen was blinking in and out.  I recharged and it worked for about 1 hour then dead screen again.

[MandaBoo]

It’s so annoying isn’t it! There are so many posts on the forum with similar issues so there’s clearly an issue.

Sent from my iPhone

[Dabita]

It is very frustrating. I just did a live chat and the gal just kind of blew me off - she had me repeat the steps I had already done without success and then ended the chat before I could barely write down the "case number". If it is an issue with them/their site - I wish they would be honest about and tell us they are working on it -so at least we would have an explanation that made sense - -

🙂 dab

[Kaliki68]

Yes it is. I think mine is not even a year old, so I may be able to
replace it.

[Dabita]

Yip virtually the same issue here. Have you connected with the live chat? I just tired that and was very disappointed.

🙂 dab

[MandaBoo]

I haven’t tried the live chat, what other options are there? Is there a complaints procedure?

[Kaliki68]

I've been waiting on the chat for 15 minutes. Decided to not chat after
reading this. We pay good money for these!

[Dabita]

She told me to wait 30 minutes with my watch on the charger (it had already been on the charger and has 100% battery) and then live chat again with my "case number".

I have about ten minutes to go.

If you Google "Fitbit complaints" it might lead you to the correct path.

The runaround attitude does not make their company look good that is for sure.

Please let me know if you learn anything.

Thank you

🙂 dab

[Kaliki68]

Good luck. I'm going to research when I purchased mine as I think it has
been less than 1 year. Keep us posted.

[MandaBoo]

I’m going to PM the Fitbit UK Facebook page tomorrow and ask them what my options are etc. I purchased mine 24th August last year. I can’t find any complaints procedure the website says that due to Covid they have limited support options!!

[Dabita]

I just talked to a fitbit rep on the phone -- watch was purchased 2/2019 so it is out of warranty. He said they would give me 25% off on a new watch - offer good for 30 days. I thanked him but also reminded him that budgets are pretty tight right now to be purchasing a new watch. -not really a priority purchase.

So -- a watch that dies after one and a half years can only be replaced at my expense (with a slight discount option if I act within 30 days). Does not bode well for fitbit products and/or customer support.

I hope you have better luck. SO FRUSTRATING!

🙂 dab

[MargRita]

My Fitbit is also one year and a half.  Face went blank and after several attempts to charge it, still blank.  When I called for assistance, the fitbit rep walked me through all the steps to try to reset it but it still continued to have a blank face.  Nothing!  So they told me the same thing.  That since my warranty was up, they would send me a link to purchase another Fitbit with a 25% discount off-offer good for 30 days.  I agree with you.  Very disappointed in this company and if that is all the life I can get from a Fitbit, I really have no interest in spending money with them to purchase another one!!  Looks like this is a common issue with folks, but they don't seem to care much about their Fitbit name. 

[Dabita]

I wonder if they are on record with the Better Business? I wonder if there is a way to contact a higher up? I wonder if consumer affairs is involved? I wonder why they come across as not really caring about customer care?  I wonder how many others with a versa have had this happen at about the same time . . . so many wonderings . .  . so few answers . . . 

[MandaBoo]

I can’t find a formal complaints procedure which surely there should be. I find all this really shocking. I have Facebook Pm them as am working today so not got time to wait for telephone call/private chat. Maybe it needs everyone affected to complain publicly through social media!

[Dabita]

I did some research and found this . . . a lot of very good reviews.  Yamay also has one that is under $40 without the bp and blood oxygen.  Batteries last longer than fb (seven to ten days), and these can be worn when swimming.  If it only lasts as long as fb -- I will be saving money.  FB with their poor customer service (30 days to spend a 25% off coupon on a defective product and blown off by the online chat person) does not deserve my praise or a re-purchase of their product.  I had hoped for a reason to praise them.  I will miss my fb versa and am sorry the product and the company policy has not lived up to my expectations.  I hope others with the same issue find more support and a better solution than the weak discount for an expensive product that was purchased barely 1 1/2 years ago.