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Fitbit Versa not working after swimming

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‎05-27-2018 15:15 - last edited on ‎05-28-2018 08:16 by Moderator Alum

‎05-27-2018 15:15 - last edited on ‎05-28-2018 08:16 by Moderator Alum

I went swimming in a pool a few days ago with my Fitbit Versa on and it stopped working for about two days. It would not turn back on even though it had a full charge. Then after about two days it turned back on. Now the heart rate sensor does not work, the lights on the back wont light up anymore and it wont display BPM. I have factory reset the watch and it still wont work. Also sleep tracking does not work as well.

 

I’m guessing there was some sort of water damage and after a few days it had dried out enough to start up but the heart rate sensor was damaged. Has anyone sent a water damage watch to be repaired or replace under warranty. The watch is only 3 weeks old so would want a replacement, if they just repaired the watch it would most likely get damaged the next time I go for a swim.

 

 

Moderator edit: subject for clarity

Best Answer
36 REPLIES 36

‎05-27-2018 15:31

‎05-27-2018 15:31

Hi @Kai-n,

 

Sounds like you could use a replacement. Contact Fitbit Support so they can get you going in the process.

Work out...eat... sleep...repeat!
Dave | California

Best Answer

‎05-28-2018 08:18 - last edited on ‎05-27-2025 06:21 by Fitbit Moderator

‎05-28-2018 08:18 - last edited on ‎05-27-2025 06:21 by Fitbit Moderator

It's great to see you around @Kai-n and @WavyDavey thanks for stopping by.

I am sorry to hear about the issue you are experiencing with your Versa and would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-09-2018 10:36

‎07-09-2018 10:36

Mine did the same thing over the weekend. First time I've gotten it wet and it won't turn on. Put it in a bag of rice over-night...still won't turn on. I got on fitbit chat today and they are shipping another one to me. I really like the Versa but it sounds like there are a lot of problems with it being "waterproof". I'll be hesitant to get in the water with the new one

Best Answer

‎07-09-2018 10:38

In response to AlejandraFitbit

‎07-09-2018 10:38

Great customer support today. They are replacing my Versa that won't turn on after getting wet. I love it and I'm glad they are replacing it. I think they need to work on the waterproof aspect of it because a lot of us use it for the swimming app. Great support though!

Best Answer

‎07-09-2018 12:33

In response to roxygill5

‎07-09-2018 12:33

It took a few swims for mine to stop working. I didn't have a problem until I went swimming in the lake. I do have a replacement one on the way. I bought this one mainly for the swimming feature, but I doubt I will try to swim with it again.

Best Answer

‎09-15-2018 01:04

‎09-15-2018 01:04

I had the same problem, i emailed Fitbit support. I would really like a replacement too, waterproof should be waterproof. It's not like the watches are cheap. Good luck. 

Best Answer

‎03-26-2019 21:31

In response to AlejandraFitbit

‎03-26-2019 21:31

My Versa was submerged into water and hasn’t turned on since. What did I do?

Best Answer

‎03-26-2019 21:32

In response to AlejandraFitbit

‎03-26-2019 21:32

My Versa was submerged into water and hasn’t turned on since. What did I do? I don’t know what to do?

 

@AlejandraFitbit wrote:

It's great to see you around @Kai-n and @WavyDavey thanks for stopping by.

 

I am sorry to hear about the issue you are experiencing with your Versa and would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Smiley Happy

@AlejandraFitbit wrote:

It's great to see you around @Kai-n and @WavyDavey thanks for stopping by.

 

I am sorry to hear about the issue you are experiencing with your Versa and would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Smiley Happy

@AlejandraFitbit wrote:

It's great to see you around @Kai-n and @WavyDavey thanks for stopping by.

 

I am sorry to hear about the issue you are experiencing with your Versa and would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Smiley Happy

 

Best Answer
0 Votes

‎03-28-2019 13:06

In response to pxnyboythc

‎03-28-2019 13:06

I wrote to the support team and had a new watch in no time 👍

Best Answer
0 Votes

‎03-28-2019 18:46 - edited ‎03-30-2019 06:21

In response to shel_beachbum

‎03-28-2019 18:46 - edited ‎03-30-2019 06:21

Part of y’all’s problem could be that y’all are swimming to deep with it. If you look at the back of the Fitbit it can only go 50m, which is good for if you forgot to take it off during the shower or something.

Best Answer
0 Votes

‎03-29-2019 06:50

In response to Jmonkey02

‎03-29-2019 06:50

I don't think that's the problem as I have been swimming many times with mine, also they have an exercise tracker on the watch so it counts your laps....if it wasn't waterproof then they wouldn't have that on it, pretty sure I read that y'all can take them diving to 

Best Answer
0 Votes

‎04-18-2019 08:57

‎04-18-2019 08:57

I showered with my fitbit Versa a couple days ago.  It stopped working also.  I can see the water bubbles at the bottom of the watch where the light shines.  The watch still does not work. I have a new Versa replacement coming on Saturday.  I am not sure if the new watch will be able to go in the water or if I will get another 12 months of warranty from Fitbit.

 

Please let me know if any one of you can confirm the underlined sentence above.

 

Thanks!!

Best Answer
0 Votes

‎04-18-2019 16:45

In response to VAPS

‎04-18-2019 16:45

Mine quit last may after 1st time in the pool. I got another one free which
has been great. But I don't put it under water. It's gotten splashed many
times and it's fine. Seems like the may have changed it to water resistant?
Best Answer
0 Votes

‎04-18-2019 18:05

In response to roxygill5

‎04-18-2019 18:05

I agree.  It should say water resistant, but the swimming app. comes with the watch. The swim app. notes that it can track your pool workout.  The watch manual notes that you can scuba dive up to 50 meters.  We paid a lot for this watch for it have to be replaced in 8 months.

 

Thanks for your response!!

Best Answer

‎04-18-2019 19:44

In response to VAPS

‎04-18-2019 19:44

Let me know if you try it underwater again. I would love to use it in the
pool..just not positive it will make it
Best Answer
0 Votes

‎04-21-2019 19:24

In response to roxygill5

‎04-21-2019 19:24

Will Do!  I start using it in the shower as soon as I get it. I hope Fitbit let me know if have another 12 months of warranty with the replacement watch.

Best Answer
0 Votes

‎04-21-2019 19:25

In response to AlejandraFitbit

‎04-21-2019 19:25

04-18-2019 08:57

 
 

I showered with my fitbit Versa a couple days ago.  It stopped working also.  I can see the water bubbles at the bottom of the watch where the light shines.  The watch still does not work. I have a new Versa replacement coming on Saturday.  I am not sure if the new watch will be able to go in the water or if I will get another 12 months of warranty from Fitbit.

 

Please let me know if any one of you can confirm the underlined sentence above.

 

Thanks!!

Best Answer
0 Votes

‎05-11-2019 17:42

In response to pxnyboythc

‎05-11-2019 17:42

Hi, you didn't do anything.  The Fitbit Versa is not waterproof even though Fitbit says it is.  Mine died today after a swim and they are replacing it.  Yet after reading a few of these forums with many contributors, the same thing is happening  - it is malfunctioning and stops working after a swim.  

Best Answer
0 Votes

‎05-11-2019 17:44

In response to Jmonkey02

‎05-11-2019 17:44

Nope, regular lap swimming.  The problem is the watch is malfunctioning for may people during regular swims.  Real the multitude of contributors with the same experience.  Fitbit needs to remove the waterproof and swimming function for this watch or make so that it doesn't die during a swim.

Best Answer
0 Votes