Fitbit Versa nothing is showing on the screen

[Michelle_21]

My Fitbit Versa stopped working this afternoon, but it was okay in the morning. I’ve tried restarting and charging it but nothing is showing on the screen. It is synced to my iPhone. Thank you! 

Moderator edit: subject updated for clarity

[Michelle_21]

My Fitbit is still not working. I tried restarting it but nothing happened. 

[Michelle_21]

Can someone please reply me or what?? My Fitbit is still blacked out, and I’ve only been using it for the past 3 weeks. 

[Michelle_21]

MY WATCH IS STILL BLACKED OUT!!! 

[BVR47]

Michelle, the best thing to do is make contact with Fitbit support.  You should be able to do it through the retailer who sold the device to you or directly with Fitbit Support.  You should be able to find contact details on this site somewhere.  They were very helpful to me when I had similar issues.

[Michelle_21]

Thank you. I’ll give it a try.  

[Kay_lou]

Spoiler

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Please post if you get any answers. I'm having the same issue with my Versa. Thanks.

[Michelle_21]

I contacted Fitbit support and did everything they told me to do like charge it, check for the heart monitor light at the back of the watch, clean any debris, and reset it, but nothing worked. It’s still blacked out, so I’m returning mine because I can’t go through this again if it eventually works and suddenly stops.