Fitbit Versa - phone unable to connect to Versa...

[Cloggie]

I've had my Versa for 4 days. When I got it I managed to connect it fine to my Fitbit app on Samsung Galaxy S8. 3 days later it stopped syncing. I tried umpteen times using all the methods from the forum to no avail. I decided to uninstall the app and reinstall it. Didn't work. Then I thought it was a good idea to remove the Versa device from the Fitbit app. Big mistake!! I can't get the phone to connect to the Versa at all! I've tried everything as mentioned in all the forums but again, to no avail. Does anyone have any solution to this issue at all?

[SunsetRunner]

Hi, after removing your Versa form the Fitbit app, you have to setup it all over again as it was the first time. Before doing that restart your phone first and setup as usual. 

[Cloggie]

Hi, 

Thanks for your reply. I was aware I had to start from scratch. It's all sorted now though Thanks

[caticorn]

yeah i have done the same but before i unsynced it i locked myself help

[JazzieGirl]

I’m having the same issue now since the last Fitbit app update and Samsung software update back in December. It’s extremely frustrating on Fitbit’s behalf that they have not optimised the Versa for Apple and Android phones. I’ve tried everything from removing the device, turning bluetooth on & off, uninstalling the app and nothing!! My Samsung Galaxy S8 does not recognise Versa when I scan bluetooth for devices and on the odd times it does won’t pair. I’m at my wits end now 😡😡😡