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Fitbit Versa removed from my account. Error "This device has been locked and cannot be paired."

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‎06-26-2019 09:46

‎06-26-2019 09:46

Hi All

 

I bought 2 Fitbit versas from eBay about 45 days ago and now suddenly after using it for a month or so, the device was removed from my account. When I try to add it again, it shows me a message ""this device has been locked and cannot be paired. this may happen if a device is reported lost or if a warranty replacement has been issued.  if you believe this is in error, please contact customer support." I didn't request for a warranty replacement and still have my Fitbit. I have tried to do a factory reset, but that doesn't help either. When I try to go to the customer service button in the popup, it takes me to a Swedish customer service page. Can someone please help. Is this money down the drain ?

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‎06-26-2019 10:14

‎06-26-2019 10:14

Hi @aranade - please try tapping here to contact Support. I hate to say it, but it sounds like you were sold a stolen device. Hope I’m wrong.

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