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Fitbit Versa's screen just went black

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‎05-14-2019 11:04 - last edited on ‎05-14-2019 17:45 by Moderator Alum

‎05-14-2019 11:04 - last edited on ‎05-14-2019 17:45 by Moderator Alum

My Versa is only 6 months and the screen just went black. It will vibrate but nothing comes through. 

I’ve troubleshooted everything!

 

Im lost without it!  

How do I get a replacement? 

Thanks! 

 

 

Moderator edit: subject updated for clarity 

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‎05-14-2019 14:01

‎05-14-2019 14:01

radio. Much heat this @whimsychick55  I would contact Fitbit 

Three contact link may also be found by tapping on your photo in the top right corner,  tapping on the link to help,  found below,  or the help found in the Fitbit app. 

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‎05-16-2019 11:19

In response to Rich_Laue

‎05-16-2019 11:19

@whimsychick55 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display won't turn on. By the way, thank you for restarting your Versa before contacting our forums.

 

If you haven't contacted our Support team as @Rich_Laue recommended, I'd like you to try one more workaround that has corrected the issue. Please try changing the clock face. Make sure that it's developed by Fitbit and not a third party clock face. After this, sync your Versa and see if the display turns on.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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