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Fitbit Versa saying "unlock with your phone" but my phone can't sync with my versa! HELP PLEASE!

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‎06-02-2019 20:19

‎06-02-2019 20:19

For a few days i have been unable to sync my versa to my android phone and as a result unable to use my versa at all!!! I have tried syncing with laptop and still no luck. My fitbit app says i need to update my fitbit but as my versa isn't connected to my phone i can't actually update it. I need help please! 

 

 

Thank You!

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‎06-03-2019 09:54 - edited ‎06-03-2019 09:57

‎06-03-2019 09:54 - edited ‎06-03-2019 09:57

Is your Versa still connected to your Fitbit account? If so the app will look for the tracker. 

Is the lock setup for just Fitbit pay or for everything on the Versa?

Have you restarted the versa? 

On the android phone have you? 

-clear the phones cache

-restarted phone

-if you know your login, remove the Fitbit app and install fresh 

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