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Fitbit Versa screen blank and won’t turn on

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‎09-18-2019 23:18 - last edited on ‎09-19-2019 07:55 by Fitbit Moderator

‎09-18-2019 23:18 - last edited on ‎09-19-2019 07:55 by Fitbit Moderator

I think the problem started after my 25 min swim (I know it is only 30 and I never do it for more than that) it was fine that day but the next morning it started having a mind of its own and not letting me work it or anything exp. playing flappy bird. After an hour or 2 it stopped then it was fine again until all these thin grey lines started showing up on the right hand side of the screen. Then that night the lines were still the there and didn’t hon away.  I went to sleep with it on then I woke up the next morning a with a dark grey screen which eventually turned to black. It hasn’t now been like this for about a day. It still buzzes when it get my notifications and all my messages. Also when my  alarm goes of but i can’t switch it off so it just buzzes. 

Does anyone have an idea of what happened to it or what I should do 

ps I have already contacted Fitbit but thy haven’t replied 😢 plz I need help 

 

 

Moderator edit: updated subject for clarity

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‎09-19-2019 02:50 - last edited on ‎09-19-2019 07:56 by Fitbit Moderator

‎09-19-2019 02:50 - last edited on ‎09-19-2019 07:56 by Fitbit Moderator

Hi @Olivia_3 I have flagged a moderator to come and help you. 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-19-2019 08:10 - last edited on ‎01-31-2025 09:58 by Fitbit Moderator

In response to NellyG

‎09-19-2019 08:10 - last edited on ‎01-31-2025 09:58 by Fitbit Moderator

@Olivia_3 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your unresponsive Versa and thank you for troubleshooting this issue. I couldn't find any ticket for you so I created one. Our Support team will be assisting you via email.

@NellyG thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-19-2019 13:38

In response to NellyG

‎09-19-2019 13:38

thank you x


Sent from Olivia
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