Fitbit Versa screen fading on sides and battery

[Brown15]

Hi. My versa was all good and then all of a sudden the sides of my watch screen started fading. Tried restarting and shutting down, it does not work. Also my battery will be all good, and then my watch vibrates and fitbit logo shows and battery goes down considerably. Can someone please help me with these issues.

Moderator edit: format

[JuanJoFitbit]

@Brown15, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the the sides of the display are fading. By the way, thank you for trying the troubleshooting steps you mentioned above before contacting our forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Brown15]

Hi

Yes, I have tried doing that as well but the clock face is still the same.

[SunsetRunner]

Having the same problem- will be looking for the solution. 

[JuanJoFitbit]

@Brown15, I'm sorry for the late response. However, I appreciate the time spent trying the recommended workaround.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@SunsetRunner, thank you for joining us in this thread and our Fitbit forums. By the way, I'm sorry the late reply. Since your Versa screen is behaving the same way, please restart it as described in this help article. After this, change the clock face to one developed by Fitbit and see if the issue gets fixed.

I'll be around if any question arises.

[SunsetRunner]

Have performed the suggested fixes with no success.   Thanks for the response!

[JuanJoFitbit]

@SunsetRunner, thank you for getting back and trying the troubleshooting steps listed above. By the way, I'm sorry for the late response.

I'll forward your case to our Customer Support team so they can review it and assist you accordingly. They will contact you via email.

Let me know if you have any questions.