Fitbit Versa screen not working

[LesleeIsaac]

My Fitbit Versa screen stopped working last night. It still lights up but the screen is blank. I tried the reset and nothing changed. It still syncs with the app and it is still tracking my steps. How can I get my screen replaced or fixed ? I was given this Versa for my birthday September 2018. 

[SunsetRunner]

Hi, did you also try restarting your Versa several times in a row by pressing and holding the left and right lower buootns together untill you see the Fitbit logo and release the buttons? If that does not solve the screen issue, contact Customer Support. The screen cannot be replaced of fixed, only a replacement of the Versa is possible.  

[NellyG]

Hi @LesleeIsaac  A couple of things to try before you panic! If you only did the restart once, do it several more times. If that doesnt give you back a display, try changing the clock face in the app. If you still dont have a display do a factory reset (see below). If that doesnt fix it either, please come back here.

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.