Fitbit Versa screen turns off, won't respond to touch and has wrong colors

[NM34]

My Fitbit versa’s screen is going wrong. The screen is going jittery and keeps turning off and on by itself. Then the screen isn’t responding to touch. The edges of the screen are going blue rather than black/the colour they’re supposed to be. I’ve restarted it but it hasn’t helped at all. I would be grateful for any help! Thank you 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @NM34.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa screen. Thanks for trying to resolve this, I am glad to assist you. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

Let me know if you have any questions.

[NM34]

Thank you for your help, but the support team haven’t gotten back to me yet and my watch still isn’t working. It records steps and heart rate when I look on the app, but the screen doesn’t light up at all now.
Thank you.

[LiliyaFitbit]

Hi @NM34, thank you for your reply.

I am sorry to hear you haven't been contacted by our Support team yet. Due to recent events affecting our operations, they may need more time to respond. I appreciate your patience and understanding. 

Meanwhile, you may try to change a clock face: How do I change the clock face on my Fitbit device?

I'll be around if you have any questions. 

[NM34]

Thank you for your response. I can’t change the clock face as the screen is totally black now and doesn’t respond to touch or any pressings of the buttons. It seems like the screen has totally died and disconnected from the watch so it’s unusable. I checked on the app and it’s recording steps and heart rate (but I haven’t worn it as the screen doesn’t work) but nothing else I have done has helped it.
Thank you

[LiliyaFitbit]

Hi @NM34, thank you for the update. 

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I know our Support team will do their best to investigate the issue and provide a solution, please keep an eye on your inbox. 

Let me know if you have any questions.