Fitbit Versa screen went black and it won't turn on

[DeeDee000007]

I have had my Fitbit versa for about 10.5 months.  

I am an extremely careful user and have no apps etc on my watch, I don't have any music enabled or messages.  

Over the last 3 weeks I have experienced issues with the watch just dying, the screen goes black and I have nothing.  I have been on the Fitbit website doing all the troubleshooting for every problem that it could be.  

Today, I spent nearly an hour on the phone .... 45 minutes waiting for someone to answer and then just under 10 minutes talking with someone.  To do all the same troubleshooting as I had already done, then to be told that I had to do a battery drain test (myself) and to call back when the battery had died.  

Considering this is not my first Fitbit that I have needed to be replaced that is under a year old, I find it annoying that not only do I potentially have to spend another hour on the phone sorting this out, but also that I don't have a functional watch in the meantime.  

It changes the time while I am wearing it, it doesn't sync properly etc etc.  

I have read other reviews on how Fitbit treats it's customers when it comes to replacement and I have always been dismissive as the last time this happened, it was an easy replacement.  However, my attitude has completely altered after this experience.  

Even if I do get a replacement I will not be purchasing another Fitbit if this is the way a customer is treated.  The watch is defective, and I should be given a replacement - end of story.  

Keep your customers happy Fitbit - not annoyed!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @DeeDee000007, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit Versa screen went black and won't turn on. I totally understand how frustrating this is for you and we appreciate your feedback and comments since this helps us to keep improving.

I was able to get in touch with our Support team and was told that they will reply to your recent email in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.