help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa screen will not turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 13:10 - last edited on ‎08-25-2019 10:03 by Fitbit Moderator

‎08-24-2019 13:10 - last edited on ‎08-25-2019 10:03 by Fitbit Moderator

My Versa is fully charged but the screen died this morning. I have tried the manual reset but it doesn't seem to be working. The tracker appears to be tracking, but no screen.

Thanks

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-24-2019 18:20 - last edited on ‎08-25-2019 10:04 by Fitbit Moderator

‎08-24-2019 18:20 - last edited on ‎08-25-2019 10:04 by Fitbit Moderator

Hi @CherylVersa I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-25-2019 10:06 - last edited on ‎03-13-2025 08:20 by Fitbit Moderator

In response to NellyG

‎08-25-2019 10:06 - last edited on ‎03-13-2025 08:20 by Fitbit Moderator

@CherylVersa A warm welcome to our Community!

Let me help you with your unresponsive Versa and thank you for restarting your device. Is your Versa still syncing? Do you see current the battery level on your app (noticed that you will see the battery level at the last sync)? This could be a battery issue so to discard this please try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

@NellyG thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes