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Fitbit Versa screen won't swipe to any side

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‎10-21-2019 15:16 - last edited on ‎10-22-2019 09:27 by Fitbit Moderator

‎10-21-2019 15:16 - last edited on ‎10-22-2019 09:27 by Fitbit Moderator

Has anyone experienced any issues with the screen not allowing you to scroll up/down or side to side? Mine stopped doing this 2 days ago.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-21-2019 15:55

‎10-21-2019 15:55

Hi @ariesfire0324 , restart your Versa three times and see if that solve the problem, if it does not, call Customer Support. Regards kuzibri. 

Best Answer

‎10-22-2019 09:26

In response to SunsetRunner

‎10-22-2019 09:26

@ariesfire0324, it's great to see you in our Fitbit Community.. Regarding the screen issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that you contacted them via phone as @SunsetRunner advised.

 

I'm glad to hear that a solution was provided.

 

Don't hesitate to get back if you have any questions.

JuanJo | Community Moderator

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