Fitbit Versa setup up failed over wi-fi and Bluetooth

[Renata89]

Hi all. I had a fitbit versa vor Christmas. I have tried to set up twice but in the end (step 3)the setup up failed over wi-fi and Bluetooth. I can't sync the watch with my phone. Any help? My phone can connect to other Bluetooth devices and the watch was connected in the first step but not anymore. 

Moderator edit: subject updated for clarity

[Julia_G]

Hi, @Renata89 , what phone are you using?  Is it on the list of compatible devices ?

I would suggest giving it a factory reset:

1. Connect the Fitbit Versa to the charging cable.
2. Hold all 3 buttons for about 15 seconds, until the Fitbit logo appears.
3. When the Fitbit logo disappears release the Bottom Right button, then keep holding the Left and Top Right button until you feel a strong vibration.

And then starting the set up procedure from the beginning.

[Renata89]

Hi, I have done the reset, I have tried the setup twice. My phone is Huawei
p10, should be compatible with fit bit.

Melhores cumprimentos/Best regards

Renata Barbosa

[Julia_G]

Hi, @Renata89 , yes the P10 is compatible, so you should be able to get it set up.  Can you give us details of how far you are getting, where it seems to be stuck, what steps you have taken, etc.?  I am sure someone will be able to help.