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Fitbit Versa showing "0" active minutes

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‎08-19-2018 17:48 - last edited on ‎08-20-2018 06:29 by Moderator Alum

‎08-19-2018 17:48 - last edited on ‎08-20-2018 06:29 by Moderator Alum

I have had my Versa for a little over three months. Since Wednesday, August 15 2018, my Versa has been reporting "0" active minutes on my watch. The exercise I complete on my bike is recording the active minutes, but under the exercise, but not my active minutes. I have unpaired my Versa and re-installed it. I have read that you are working on the "0" steps, etc. Please add the "active minutes" to this list.

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎08-20-2018 06:31

‎08-20-2018 06:31

Hey @SassyOne23, a warm welcome to the Community.

 

Thanks for the information provided and for troubleshooting this by yourself. I would like to know if you checked your Versa to see if the active minutes were there? If you keep having this problem, can you please provide me with some photos?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-25-2018 17:35

In response to AlejandraFitbit

‎08-25-2018 17:35

Good Evening AlejandraFitbit.  Thank you for your response.  I was really hoping that my problem was solved once the Versa began to track my active minutes, BUT not a chance.  I am TOTALLY finished right now with the Fitbit Versa.  I am going back to my Fitbit Blaze.  I have enjoyed most of my Fitbit trackers.  I own the Fitbit One, Charge2 HR, Alta HR, Blaze, Ionic and the Versa.  The Versa has not been one that I have enjoyed.   I hope that once you get the "bugs" out of the Fitbit Versa and provide an update, it will work as it should.  Until then, bye-bye Versa - in the box you go!

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‎09-20-2018 03:24

In response to SassyOne23

‎09-20-2018 03:24

Hello! 

I just purchased the Fitbit Versa and am having the exact same issue. My Blaze recorded active minutes just perfectly. I updated the app when I purchased the Versa. Just completed a 45 minute Spin class and I have no active minutes.

I agree with all here-totally frustrating and I wish I had never purchased this 😞

 

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‎09-20-2018 04:21

In response to Cyclechick58

‎09-20-2018 04:21

I am also having the same issue, which started yesterday,  9/20/18. I used the elliptical last night and went for a run this morning, but the active minutes remains at zero. Additionally,  it is not tracking my sleep or heart heart.  I have logged out, updated the app, and turned off/on my phone . Please advise on how to resolve this issue.

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‎07-27-2020 18:33

In response to Jgrillo

‎07-27-2020 18:33

I have the exact same problem since July 17th 2020

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