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Fitbit Versa shows no sign of life

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‎05-03-2023 09:52

‎05-03-2023 09:52

My daughters Fitbit Versa seems to be dead.  It hasn't been charged in a while and I get nothing when I try to turn it on.   I have tried charging it but no lights come on the back of the watch.  I can't restart it since it's went come on at all.  

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‎05-03-2023 11:41 - last edited on ‎10-17-2023 05:23 by Fitbit Moderator

‎05-03-2023 11:41 - last edited on ‎10-17-2023 05:23 by Fitbit Moderator

Hi there, @bsmith56. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your daughters Versa. 

These seem to be a charging issue, so as a first step, I would like you to try cleaning the charging contacts on the back of the device using a toothbrush and some fresh water.

I also need you to clean the pins that are on the charging cable, you will need to use a cotton swab and some rubbing alcohol, making sure no pieces of the swab are left on the pins.

Finally you will need to connect it to another USB port or a UL certified USB wall charger.

Please review these troubleshooting options if you need it Why isn't my Fitbit device's battery charging?

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‎05-04-2023 03:20

In response to EstuardoFitbit

‎05-04-2023 03:20

I have the same problem and have tried this but still no joy ;(

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‎05-04-2023 11:06

‎05-04-2023 11:06

Same thing happened to mine, it was actually losing a charge while on the charger. Now it's a dead brick. 

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‎05-04-2023 11:08 - last edited on ‎10-17-2023 05:23 by Fitbit Moderator

In response to MJ2018

‎05-04-2023 11:08 - last edited on ‎10-17-2023 05:23 by Fitbit Moderator

 Hi there, @MJ2018. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit device. 

I'm sorry to read the recommendations did not work for you, since you have already tried the steps above, I suggest performing a restart of your Versa, if you haven't done so yet, please see How do I restart my Fitbit device?

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