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Fitbit Versa smart watch not working unless on charge

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‎08-12-2020 03:34 - edited ‎08-12-2020 13:43

‎08-12-2020 03:34 - edited ‎08-12-2020 13:43

My daughter's Fitbit Versa smart watch will only work while it is on charge.  I have shut the watch down while it is on charge as well as a factory reset.  Nothing seems to be working.

Any help would be appreciated.

 

Bec

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3 REPLIES 3

‎08-12-2020 04:38

‎08-12-2020 04:38

Hi @bec2802 I would suggest you contact Support and see if they can help you 

Fitbit Support  

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-12-2020 13:44

In response to NellyG

‎08-12-2020 13:44

Thanks for the link.  I will get in touch with them today.

 

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‎08-12-2020 14:15

In response to bec2802

‎08-12-2020 14:15

Please share your results! I went through the same thing and its not fixable. Hopefully yours is under warranty and they will support you with a replacement.

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