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Fitbit Versa - stats for previous days flashing zeros

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‎06-05-2020 07:28 - last edited on ‎06-25-2020 18:55 by

‎06-05-2020 07:28 - last edited on ‎06-25-2020 18:55 by

when I click on previous days to get that info, the calories burned, active mins, etc keeps flashing to zeros???

I have already downloaded the current update.

 

 

Moderator edit: subject for clarity

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‎06-25-2020 18:53 - edited ‎06-25-2020 18:55

‎06-25-2020 18:53 - edited ‎06-25-2020 18:55

Welcome to the Fitbit Community, @hit1deep.

 

I am sorry to hear your stats for the previous days keep flashing zeros. Thanks for trying to resolve this and I am here to help.I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Confirm that the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Sync your Fitbit and check your details.

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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