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Fitbit Versa stopped syncing sleep 2 days ago

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‎03-03-2020 12:13

‎03-03-2020 12:13

Hi,

My fitbit stopped syncing sleep 2 days ago. I have tried the following: hard re-set , uninstalling and re-installing app to my phone, putting my phone in the charging dock and trying to sync, holding the 2 buttons to re-start.... the watch is sitting perfectly on my wrist so there is no chance it missed I was sleeping.

 

Please advise how this can be fixed. Given the whole notification issues a few months ago for weeks and weeks...I'm kinda over having issues with my fitbit.

 

 

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‎03-04-2020 11:08

‎03-04-2020 11:08

Welcome back to the Fitbit Community, @Becca423.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped syncing your sleep. Thank you for your troubleshooting efforts. I totally understand how you are feeling taking in consideration the issue with notifications. 

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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