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Fitbit Versa stopped turning its display on

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‎03-07-2019 23:19 - last edited on ‎03-09-2019 07:45 by Fitbit Moderator

‎03-07-2019 23:19 - last edited on ‎03-09-2019 07:45 by Fitbit Moderator

I’ve only had my Fitbit for 2 months. I noticed that the screen was unresponsive to touch (and had a mind of its own) before I went to bed. When I woke up it was completely dead (should have had charge). Since then I have charged it for 11 hours and tried to restart it a number of times and it is completely unresponsive. I have sent an email to Fitbit, but does anyone else have any suggestions I could try? I am hiking and would really like to use it! Thank you!

 

 

Moderator edit: updated subject for clarity

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‎03-08-2019 08:05

‎03-08-2019 08:05

Hi, contact Customer Support by calling them and ask for a battery test. 

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‎03-09-2019 07:44

In response to SunsetRunner

‎03-09-2019 07:44

@Caroline_deane Welcome to our Fitbit Community! I'm sorry to hear that your Versa is still unresponsive after trying the restart process and charging it completely.

 

Since you mentioned that you contacted our Support team via email, I would like to know if they provided a solution.

 

@SunsetRunner Thank you so much for your help!

 

See you later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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