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Fitbit Versa stopped working after swimming

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‎07-01-2019 14:45 - last edited on ‎07-02-2019 09:28 by Fitbit Moderator

‎07-01-2019 14:45 - last edited on ‎07-02-2019 09:28 by Fitbit Moderator

I bought a Fitbit Versa a year ago and I was super happy with it until I decided to go swimming with it. A day later it stop working although it stays you can swim with it. I contacted support and because I had it for a year they cannot do anything to help me except give me a discount to buy a new one. So basically the fact that they say you can swim with it is a complete lie. Very disappointed.

 

 

Moderator edit: updated subject for clarity

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‎07-02-2019 09:27

‎07-02-2019 09:27

@Angie3381 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped working after going to swim. I'm also sorry to hear that it's not longer under warranty. I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

JuanJo | Community Moderator

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