Fitbit Versa stopped working and won't turn on

[Leddo]

So I am now on my 5th versa and again it all of a sudden died. The screen is black, no flashing lights on the back and it won’t do anything when I try to factory reset. This is the same thing that has happened every time before and the watches usually last 12 - 18 months. Really disappointed with the tech.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Leddo.

I am sorry to hear your Fitbit Versa stopped working and won't turn on. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I recommend following the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Let me know how it goes. 

[Leddo]

Hi Lynne,

Thanks for the reply. Sadly as I put in my post this is a common problem. I am now on my 5th versa pebble. Each time they have lasted approximately 12 - 18 month and then each one has died completely.

With this one the screen died, it won’t restart or reset. It won’t charge and when in the cradle the charger just gets very hot. There are no lights on the back of the pebble either.

I’m sure you’ll offer another pebble but being honest I’m really unhappy and disappointed by Fitbit because, as nice as you guys in CS are, you limited to what you can do. This time I don’t want another reconditioned pebble. I would like a solution be it a brand new watch or a refund so I can use the money toward an Apple Watch. I would be happy to pay towards a better model such as the sense but please advise your manger who whoever you need to discuss this with it needs to be a sensible offer to restore my faith in your brand and to compensate this continual problem.

I look forward to hearing from you.

Warm regards

Rob,

[LiliyaFitbit]

Thank you for your reply, @Leddo.

I appreciate your efforts and the additional details. I understand how frustrating this is for you and appreciate your feedback as it helps us to keep improving. Our team is always working on our products and services, and your comments are always welcome. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. I know they will do their best to help you, please keep an eye on your inbox. You can take a look at this page for more information about the warranty policy.

Let me know if you have any questions.