08-28-2018 07:15
08-28-2018 07:15
Welp, sometime overnight my Fitbit Versa began only displaying the company's logo. It's fully charged, and when I hold down the left and lower right buttons the device simply turns off, and when I turn it back on, it's back to the Fitbit logo.
Next?
08-28-2018 07:50
08-28-2018 07:50
You need to do a Factory Reset by following these directions:
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.
If you can't get that to work, contact Customer Support.
08-28-2018 08:27
08-28-2018 08:27
I am not getting a "strong vibration" after releasing the bottom right button.
Next?
08-28-2018 10:04
08-28-2018 10:04
I gave you a "next". Contact Customer Support.
08-28-2018 12:32
08-28-2018 12:32
Useless.
06-27-2019 00:59
06-27-2019 00:59
I agree! I’ll never buy another Fitbit again after this BS!