Fitbit Versa today app is showing sleep stats from 2 weeks ago Wednesday

[icebox93]

Pretty much what the title says. The data was accurate that day, but never changed, even though the watch has been rebooted a couple of times since, and it continues to report accurate sleep data every day to the app on my phone. Other items in the today list reset daily, but not the sleep section. Any clue what's happening here? Most recent OS is on the watch.

[NellyG]

That sounds really weird. Try a factory reset. On the watch go to the settings app and scroll down to About.

[AdeRussell]

I have the same problem- both sleep and weight data are completely out of date on the versa. They are fine on the iOS app on my phone. I’ve tried a restart of the watch with no joy. 

[AdeRussell]

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@NellyG wrote:

That sounds really weird. Try a factory reset. On the watch go to the settings app and scroll down to About.

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I have the same problem- both sleep and weight data are completely out of date on the versa. They are fine on the iOS app on my phone. I’ve tried a restart of the watch with no joy. 

[icebox93]

Well, the problem seemed to correct itself, sort of. After the post but before the first reply, I did another reboot of the watch, and it started showing correct sleep data on the device. It still sometimes seems to get stuck, but most of the time is correct without having done any further reboots. So we'll see how it goes.

[DAnna_J]

I am having the same issue. Don't tell me to reboot, I've rebooted a number of times, uninstalled and reinstalled the app, nothing makes the sleep tracking work. It's also not tracking active minutes. Why isn't Fitbit doing something about this issue that has been going on for MONTHS. Please help.

[AdeRussell]

I managed to fix my issue. 

I think the root cause may be related to getting my pone repaired.  I had restored it from a backup, and although the bluetooth connection seemed fine and the App was getting data from the watch, something was causing the problem. 

I tried a couple of reboots with no luck.  In the end I deleted the watch completely from within the app.  Then I reinstalled it.  Since then everything started working again.

[DAnna_J]

I will try that and see what happens. Thank you!

[DAnna_J]

Well, it worked for ONE sync.....now I have to restart my phone and watch EVERY SINGLE TIME I want to Sync up. That is SO ridiculous!