06-15-2019 13:37
06-15-2019 13:37
My Fitbit is not registering my heart rate. Any ideas how to fix it? Showing question marks.
06-16-2019 00:49
06-16-2019 00:49
Hi @Emmy68 Go to the settings app on your Versa and scroll down to Heart Rate and check that it is turned on. If it is turn the watch over and check that you have a rapidly flickering green light on the back. Also try restarting your Versa several times. Please come back here if the issue persists.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-16-2019 13:36
06-16-2019 13:36
Mine isn’t even showing the settings available. It turned off last night and would not turn on. I charged it overnight and it turned back on but now bpm not showing. I tried to find settings and it’s not showing everything. Is it broken????
06-17-2019 09:44
06-17-2019 09:44
07-06-2019 22:13
07-06-2019 22:13
My heart rate is on. I have reset 3 times. My green light is not on and it still is not showing my heart rate. Now what?!
07-07-2019 01:27
07-07-2019 01:27
Hi @Angiecastle I will flag a moderator to help you and @Emmy68
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-07-2019 10:46 - edited 07-07-2019 10:46
07-07-2019 10:46 - edited 07-07-2019 10:46
Hello everyone! Welcome to the forums @Emmy68 and @Angiecastle! I'm sorry to hear that both of you are having issues with the heart rate not showing on. I appreciate the details you provided and the steps each one followed trying to find a solution. Can you please confirm if you have followed the steps on the article: Why don't I see my heart rate on my Fitbit device?, also trying to change the setting to off, sync then restart, auto and sync again?
I will wait for your answers. Please let me know if you have anymore questions.
Thanks @NellyG for your intervention!
07-07-2019 12:05
07-07-2019 12:05
07-07-2019 12:30
07-07-2019 12:30
I am having the same problem. I contacted Fitbit and went through all the steps given to do a factory reset, to no avail. I was told to reply to that email if it didn't work and I have yet to receive a response back. My heart rate isn't showing. There are no longer lights on the back of my Versa and now a full charge doesn't even last a day.
07-07-2019 19:13
07-07-2019 19:13
Ugh I wonder why no response 😡😡😡
07-07-2019 19:57
07-07-2019 19:57
I’m having the same problem and more... when I first got the versa 3 wks ago the battery lasted 4+days now less than 18hrs. Turned off all the features and still dies.
I’m returning mine tomorrow. I’m not keeping it if it’s not functioning properly.
07-30-2019 05:51
07-30-2019 05:51
Hi, I had my Fitbit Versa for a little over an year. Yesterday I noticed that my heart rate on my watch showed ?????. I had tried cleaning it, reset the whole watch, turn off and on the heart rate monitor, I have a green light so it's trying to pick up the heart rate. I have repeated all the steps several times still see ????. It's holding the charge good so the battery is not the problem. On my phone it shows my heart rate and I know that is working because it registered when I did spin class.