Fitbit Versa turning off in the middle of the run

[danamsong]

My Fitbit Versa turns off during the middle of the run.  It has done this every time since Saturday.  And the worse part is that it does not save my data correctly and reflects incorrectly on my data.  It is messing up my data and getting frustrating. 

I spoke to the customer service and they said this is normal. 

Anyone else having this issue and able to fix it?

Moderator edit: format

[JuanJoFitbit]

Hi @danamsong, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Versa turns off in the middle of your running activity. Our team is actively working on a fix to this issue and expect to have it resolved soon. We appreciate your patience and understanding with this.

In the meantime, make sure that your Versa has the latest firmware version. Please follow the steps listed in this help article in order to know how to check for updates and how to install them.

I'll be around if any question arises.