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Fitbit Versa went dead won't turn on

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‎12-18-2018 02:43 - last edited on ‎10-13-2021 10:08 by Moderator Alum

‎12-18-2018 02:43 - last edited on ‎10-13-2021 10:08 by Moderator Alum

Having my Versa for 6 weeks now. I yesterday went completely blank/black screen. I initially thought that the battery just drained quick, since it was fully charged the previous day. I placed in the charging dock no indication that it charged. Left it overnight. Still dead in the morning. Search on the topic how to reset it. I did the reset with the 3 buttons in for 10 seconds and nothing, no reaction. The device is also really hot.

Help please. 

 

 


Moderator edit: format

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‎12-18-2018 05:08

‎12-18-2018 05:08

Hi, this seems a hardware problem. I would advice you to contact Customer Service: https://help.fitbit.com/?l=en_US&c=Topics%3ATroubleshooting . Good luck.

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