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Fitbit Versa white colors on the face look yellowish

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‎02-02-2022 02:55 - last edited on ‎02-02-2022 08:58 by Fitbit Moderator

‎02-02-2022 02:55 - last edited on ‎02-02-2022 08:58 by Fitbit Moderator

The whole text and colour as a whole looks yellowish on the screen. I have reset and factory reset and it still is showing this way. 

 

Can anyone explain what has happened and even better if it is fixable?

 

Thanks 

 

 

Moderator edit: format. 

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3 REPLIES 3

‎02-02-2022 04:21 - last edited on ‎07-20-2024 06:56 by Fitbit Moderator

‎02-02-2022 04:21 - last edited on ‎07-20-2024 06:56 by Fitbit Moderator

HI @RieW  -  have you been using an Always On display that may cause screen burn?

Otherwise probably best to contact Fitbit Support directly. They may be able to help check it out..

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues.

Author | ch, passion for improvement.

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‎02-02-2022 07:22

In response to Guy_

‎02-02-2022 07:22

I don't have 'always on' display switched on. Thank you I will contact support. 

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‎02-02-2022 09:05

In response to RieW

‎02-02-2022 09:05

A warm welcome to our community, @RieW and thank you for your advise @Guy_. I'm sorry to hear about the white colors on your Versa looking yellow. 

 

As @Guy_ mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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