Fitbit Versa will not pair with my Galaxy S10

[SunsetRunner]

A few months ago my Fitbit versa suddenly stopped working after the update even though is had been working perfectly fine for months.I've tried over a hundred times to pair it with my Galaxy S10 and I am unsuccessful. I have tried all of the troubleshooting techniques. (Resetting the device, restarting the phone, resetting bluetooth settings, uninstalling and reinstalling the app, charging the device, and even deleting my account and creating another one. Phone software is up to date. I've done every troubleshooting tip there is. After I type the 4 digit code in, nothing happens. It keeps saying try again. And Fitbit team isn't any help, they keep saying try the troubleshooting tips. The same ones I've been trying for months.

One pissed off customer.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not connecting with your phone. I totally understand how you feel about this.

I appreciate the time spent trying the troubleshooting steps that you mentioned above before contacting our forums.

I would like to help you and turn the bad experience into a good experience. Please check out this help article which contains steps that you already tried but you can skip them and proceed with the rest. If you already tried all the tips, let me know and I'll be glad to follow up and provide assist you accordingly.

I really appreciate your patience and time with this.

Looking forward to your response.