Fitbit Versa will not sync unless connected to charger.

[TexasJonathan]

For the past week or so my Fitbit Versa has been having issues staying connected to my iPhone 7 running ios 13.1.2. At first it was just the versa not controlling music playback through bluetooth, but now it's gotten to the point of not connecting to my phone unless it's in the charging cradle. I will remove the versa and it will maintain connection for a minute or two, but it will then drop the connection and refuse to reconnect. Since it's not connecting the Versa doesn't track time correctly.

I have tried restarting the versa, restarting the phone, removing the device from the account and re-adding it, forgetting bluetooth and re-pairing it. I have tried to get the versa to sync with multiple devices across multiple Operating Systems (Windows 10 PC, iPad, Android 7.0 phone, etc.) and it will not maintain a bluetooth connection. I even tried restoring the Fitbit to factory settings. All that managed to accomplish was to downgrade my firmware to Version 32.33.1.30. And now, due to the flaky bluetooth, I can't update the firmware. The update never shows up! 

I have had this thing for a little less than a year(Black Friday item), and I really love it. I don't know if this kind of issue is covered in the limited warranty, so hopefully someone has a good suggestion of a way to fix this through software. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @TexasJonathan. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. I understand that you love you device and I am here to help you. Thank you for your troubleshooting efforts. Before considering other options, I would like to confirm if you continue experiencing difficulties, I will be glad to assist you further. You can take a look at this page for more information about the warranty policy.

You can confirm the complete troubleshooting steps to resolve the syncing issue here.

Looking forward to your response. 

[TexasJonathan]

I had already done those troubleshooting steps before, but I did it again just now to make sure. I still have the same issue. When not on the charger, the Fitbit Versa won't maintain bluetooth connectivity. The Versa still won't track time accurately. The Versa won't control music playback. Still can't update. I'm thinking this is a hardware issue.

[LiliyaFitbit]

Hi @TexasJonathan, thank you for your reply. 

I appreciate your troubleshooting efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have further questions. 

[Gemini1656]

Hi I'm having the same problem I'm wondering if you fixed your problem or is it still ongoing. This is my second Versa as first one didn't hold its charged so returned it got my money back and bought another one which has been working fine until the last few days not syncing until in charging cradle loosing time and switching off when not in charging cradle

[TexasJonathan]

Customer Support sent me a new one free of charge because I had owned the Versa for less than a year.

[Gemini1656]

Hi
TexasJonathan
i will be taking mine back to the store I bought it from as on checking my receipt it is less than 6 months old so hopefully I will get a new one tomorrow
Thanks for your reply


Sent from my iPhone

[Gemini1656]

Hi I'm having the same problem I'm wondering if you fixed your problem or is it still ongoing. This is my second Versa as first one didn't hold its charged so returned it got my money back and bought another one which has been working fine until the last few days not syncing until in charging cradle loosing time and switching off when not in charging cradle