Fitbit Versa will not turn on

[MariaMcF]

My Fitbit Versa was working and it just randomly turned off and will not turn back on. I have the Fitbit charging but there is no sign of it turning back on. Anyone know what is going on? This is a little frustrating since I have had it for a week.

[Vero99]

Hi

Yes mine only got sorted by pressing all 3 buttons at once.

Many thanks
Veronica

[TOguy]

I did. Basically I just let it drain. Then after that I put it in to
charge. Push the buttons to reset/turn on, it should come back on. It will
probably be drained again so will need to be recharged. I try not to reset
my watch now as this is the new process...just to get texts synced.

[Happyincabo]

I tried the reset and my Versa will not turn on at all.  On my iPhone it says the battery is full. But the Versa will no go on at all.  

[Shellbell80]

My Fitbit versa won’t turn on

[AlvaroFitbit]

@Shellbell80 Welcome to the Fitbit Community!

Let me help you with your unresponsive Versa. You don't mention any troubleshoots so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help your device charge.

Let me know how it goes.

[Shellbell80]

Thanks but it had just charged and was on 100% screen got fainter and disappeared each time left but on pressed now nothing.

[AlvaroFitbit]

@Shellbell80 thank you for the update and thank you for taking the time to charging it.

I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Keep me posted.

[mlovelace]

So my versa 2 just randomly stopped working & the Fitbit app says it can’t find the device to connect. Please advise. Battery is charged. 

[Shellbell80]

Thank you l, Yes it couldn’t be fixed so a new one has been ordered as still within 2 year warranty.

[Versalite1]

I have the same issue I have this Versa Lite a birthday presents from my husband. Had it for 3 months now the problem is there’s no screen display it’s just started being battery low all the time and now even if I charged no screen display. So frustrating!

[mtjls]

Yup me to.  It has always started after being wet.  I took it in a hot tub for and then took it off after a few minutes.  It worked then turned off and will not show any signs of life.  And of course I have had it longer then the warranty.

[Petra.R]

Hi

I have had my fitbit for almost a year and it also randomly stopped working I can't seem to restart it or factory reset it what should I do?

[BraulioFitbit]

Welcome to the Fitbit Community, @Petra.R.

Thanks for the details about your unresponsive Versa and for trying to reset it. I recommend you to try the troubleshooting steps from this help article to bring your watch back to life.

Hope it helps!

[Petra.R]

Hi 

Thanks for your help but my Fitbit has power because it is syncing with my phone and I can see on there that it has full battery but it just wont do anything

Thanks 

[BraulioFitbit]

Hi, @Petra.R.

Thanks for the update. Based on your description, it could be a display issue if the watch is still syncing and tracking your data. Please try changing the clock face from the Fitbit app by tapping on your profile's icon > Versa > Clock Faces.

Catch you later. 

[Isabelle08]

I am having a similar problem. I got my Fitbit versa wet (it has a broken/cracked screen) but it will now not turn on. It has been on the charger for about a day straight and it still will not turn on. I have tried every single hack and it won’t turn on. What should I do?