Fitbit Versa will only turn on when charging

[4Svela]

My Fitbit Charger says it is on 100% when on charger, but when I take it off turns off and will not turn on. I can not manually reset since there is no power while off charger. But was able to factory reset while on charger. But no change same problem. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @4Svela.

I am sorry to hear your Fitbit Versa won't turn on when you take it from the charger. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

Let me know if you have any questions.

[4Svela]

I have not had any response 😕 

[LiliyaFitbit]

Hi @4Svela, thank you for your reply. 

I am sorry to hear you didn't receive a response from our Support team. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox. Make sure to check your spam/junk folders. 

I'll be around if you have any questions.