Fitbit Versa will turn on but there is just a black screen

[RayneMarie]

Hello everyone. I am having trouble getting a display on my Fitbit. I am able to restart it but nothing appears. The only difference that I see is from a totally black screen to a lit up black screen. About four days ago I realized that there were lines in my Fitbit display then they went away. But about two days ago now I have not been able to get it to work. I am also not able to find it with my phone when I try and sync it. Please help me. 

[NellyG]

 Hi @RayneMarie  That doesnt sound too good. Try a Factory Reset using the buttons. If that doesnt help then contact Support.

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.