Fitbit Versa won't charge

[shouldhvchecked]

I purchased my Versa on April 15th and it died July 18th. I wasn't concerned at first thinking it was possibly a charging issue. It wasn't until I started researching ways to turn it back that I realized I my have purchased something that relies on name brand and not quality. I tried everything stated regarding troubleshooting before finally contacting customer support. I was directed through the same steps. Then told I needed the receipt- not serial number-because according to their system I purchased my watch last year. Long story short the manager of the store was about to speak with support when they suddenly stated that the watch could be replaced. If I would have known all of the issues that plague these devices I would have never purchased it. From everything I have read I am not confident about the replacement.  I hope that it will work but want to warn others in case if fails.

[JuanJoFitbit]

Hi @shouldhvchecked, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped charging and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving. Please contact our Support team with the reference number they provided since they'll be happy to follow in case you change your mind and want to receive the replacement unit.

I'll also be around if any question arises.