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Fitbit Versa won’t pair with Beats Solo 3

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‎06-17-2019 06:42

‎06-17-2019 06:42

Hi there. 

 

I’m having a huge trouble getting my versa to pair with my headphones. First of, my beats work fine with any other device I pair them with. Second my versa pairs wonderfully with my JBL headphones. But when I try to pair the beats with the versa, it just doesn’t work. I did the whole “restart versa, restart beats, disconnect phone and other Bluetooth devices that might interfere and putted the beats in pairing mode”. Here’s the thing, the versa recognizes them and tries to pair.... but it’ll just stay there, with the “pairing with beats solo” message for hours till it runs out of battery!!!

What am I supposed to do?

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‎06-18-2019 09:16

‎06-18-2019 09:16

@MiaAzevedo It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Versa not working with your headphones and thank you for troubleshooting this issue. It seems that you tried the suggested troubleshoots so I created a ticket for you. Support will assist you via email to help you in this matter.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-31-2019 18:59

In response to AlvaroFitbit

‎12-31-2019 18:59

Spoiler
I am having the exact same issue. I have tried everything . It will let me select the beats headphones to pair but when I go to pair it just give me the syncing blue circle and stays like that. 
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