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Fitbit Versa won't stay on.

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‎09-29-2018 23:25

‎09-29-2018 23:25

Hi there, My Fitbit Versa was working fine until it just started turning off in the middle of the night. I factory reset it and it worked fine for a couple of hours but then it turned off again and the only way it would stay on is if it is plugged into the charger. Not overly happy with the Fitbit Versa, i didn't have this many issues with my old Fitbit Charge 2. Any suggestions or recommendations on what to do? Thank you
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‎09-30-2018 00:57

‎09-30-2018 00:57

Have you confirmed that the device is actually charging properly when plugged in? Does it charge fully to 100% and still turn off at night?

 

As you have tried restarting it and even factory resetting it, I think your only option now would be to contact customer support. 

Community Council Member

Nathan | UK

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