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Fitbit Versa won't stay on!

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‎04-04-2019 07:36

‎04-04-2019 07:36

My Fitbit Versa just crashed.  The screen won't stay on, when it comes on briefly with my downloaded picture, it doesn't respond to ta;s or swiping.  So frustrating given it's just over a year old.  What is the normal lifespan for a Versa?

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‎04-04-2019 07:42

‎04-04-2019 07:42

Hi, try restarting your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. Good luck!!

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‎09-16-2019 15:08

In response to SunsetRunner

‎09-16-2019 15:08

My Fitbit Versa is not even a year old and all a sudden it will not stay powered on. If it’s on the charger it turns on and I can see my screen but it keep turning on and off while on the charger and it’s 100% charged. If I take it off the charger I can’t get it on at all. 

I have tried restarting I have tried deleting and reinstalling app and I am still having the same issues. Someone please reach out to me ASAP 

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‎09-16-2019 16:14

In response to Verosal

‎09-16-2019 16:14

I’m having the same issue with mine! It’s very frustrating. 😭

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‎09-16-2019 16:33

In response to Verosal

‎09-16-2019 16:33

Today my Versa suddenly crashed and has not come back on except when on the charger. As soon as I take it off the charger, the screen is black and it won’t come on. I have only had my Versa for a few months now! Please, help to fix this issue! 

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‎10-09-2019 03:10

‎10-09-2019 03:10

Mine is having similar issues. It was working fine and then it just turned off. The only way it will turn on is if it is plugged to my charger. When removing from charger, it turns off in less than a minute. I have tried a factory reset and that didn’t help. I have only had it for a few months, so I think a replacement should be sent.

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