Fitbit Versa won't swipe or tap

[TroyculesII]

Hello,

My Versa Lite won't swipe or tap (touchscreen does not seem to be working).

Battery ran dead (didn't think it indicated it was low either). I put it on the charger and after it was recharged, this problem appeared where I can't swipe or tap.

I have repeatedly restarted to no avail. As I can not swipe, I can't get to the settings menu in order to attempt turning off and on through the menu on the watch. So, no point in putting that link here 🙂

One other thing I did notice is that a couple of days ago the watch turned itself off and on again a few times (it vibrated and I looked and it showed the FitBit icon). It did this two or three times in a row.

Help please!

Troy

Moderator edit: updated subject for clarity

[Marrrmaduke]

@TroyculesII What happens if you reboot the device? Does the logo flash and then Versa becomes unresponsive again?

[TroyculesII]

Turns out to be a mechanical failure. Shortly after I posted this, I had a shower. When I got out, the literal face of the watch had fallen out of the case and was hanging by the connectors inside. Guess I wore it out. Couple years old.

[TroyculesII]

Actually, really PEEVED now. Looked up the purchase date and it was April 12, 2018! Date of product failure: May 16, 2019.

You know, I originally started with a Surge prior to purchasing this Versa (Versa is not a "Light", it's a full Versa, I had that wrong in the title). The Surge I had kept breaking at the strap, had watch replaced once because of the strap break (straps are not replaceable on that model). I had my money refunded and I purchased this Versa.

I think I'm going to check out Samsung or Apple watch... this is seriously lame. Warranty ended a month ago!Just fell out

[Archer72]

I also will be switching. Terrible service. I will never buy one of these garbage machines again.

[Marrrmaduke]

@TroyculesII a year or two this should not be happening. I will flag your post for Customer Support assistance. I hope they will be able to work something out. 😞

[LizzyFitbit]

Hi @TroyculesII and @Archer72, welcome to our Community. @Marrrmaduke, I'm glad to see you here. Thanks for helping out.

@TroyculesII, I'm sorry for the delayed in my response. I appreciate you for taking a picture showing the damage on your Versa, as well for sharing detailed information about this situation. Since this shouldn't have happened to your device, I've requested a case so our Support Team can give you a hand. Keep an eye on your inbox.

@Archer72, I appreciate your feedback and I'm sorry to hear about your experience. Our team constantly works on our devices to improve them based on our Community posts. I see where are you coming from and be sure that your comments will not be taken for granted.

I'll be around if you need anything else.

[Marrrmaduke]

Thanks @LizzyFitbit for your assistance! 😄 @TroyculesII Let us know how it goes! 😄

[TroyculesII]

This did not go well at all 😞

As it was past the warranty date, Fitbit would not replace but would only provide me with a discount of %25. I used it and purchased another Versa on 05/21/2019. On 10/07/2019 (So less than 6 months later), I reported to support that the new Versa did the exact same thing!

I sent in new photos, then they required me to take another photo with a handwritten note containing the above case number. I did so. Then support went silent. I've repeatedly asked for a response and a status and I they do not reply.

I'm beyond livid. If you read the history of this post, then you'll see this is my fourth and final ever purchase. Absolutely unacceptable.

I am not a troll, I've gone beyond what most customers would do. I want my money back.

Moderator edit: format and removed personal information

[AndreaFitbit]

Thanks for getting back to us @TroyculesII. I'm sorry to hear about what happened with your other Versa Lite and I understand how you feel.

I appreciate that you have informed us that you already got in touch with our support team and that you haven't received a reply. I updated your case and you should receive an email with a response. 

Please let me know how it goes and thank you for visiting the forums.