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Fitbit Versa won't sync to Lg G6

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‎05-29-2019 22:09 - last edited on ‎05-30-2019 09:50 by Moderator Alum

‎05-29-2019 22:09 - last edited on ‎05-30-2019 09:50 by Moderator Alum

I find that my Versa connects 50% of the time.

I have tried

-restarting my bluetooth

-restarting my Versa

-stopped the app + closed it and restarted it

-Unpaired from device and reconnected (took so long to reconnect) 

So I opted for the desktop app for the time being, but that means I can't update the clock image which is not the biggest deal.. but I really wish it would work on the app on my phone..

Any suggestions are appreciated!

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎05-30-2019 01:42

‎05-30-2019 01:42

Hi @Teener95 It should work with the G6. Have a look at THIS Help Article and see if something there helps.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-30-2019 09:51

In response to NellyG

‎05-30-2019 09:51

Hello @Teener95 thanks for joining the Fitbit Community, it's great to have you on board. It's also great to see you too @NellyG thanks for all your help. 

 

@Teener95 I appreciate you have taken the time to share your experience with us and for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to follow @NellyG's recommendations and if you find her post useful, please mark it as a solution. This will be very helpful to other members of the Community facing the same situation. 

 

If there's anything else we can do for you or if you need further assistance, please let us know. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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