Fitbit Versa won't take a charge

[MaxBarden]

I woke up one morning and my Fitbit has no battery in it. I then went to charge it up and it wouldn’t get off 0% charge! I charged it for ages and it just stayed in 0%. I then realised it needed and update so I updated it and still nothing has changed. I just can’t seem to get it off 0%.

Is there anything I could do or do I have to use my warranty?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@MaxBarden welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't take a charge even though you have updated it before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. Once you've done those steps, charge your Versa for 2-3 hours and see if it takes a charge properly.

Keep me posted on the outcome! 

[Jleblanc1107]

Mine died and won’t turn on last night as well.

only gets hot on the charger - the above steps did not solve the problem

[JuanJoFitbit]

@Jleblanc1107 thank you for joining us in this thread and our Fitbit Community! I appreciate the time spent trying the recommended troubleshooting steps.

Since your Versa gets hot while on the charger, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!