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Fitbit Versa won't track my workouts

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‎05-07-2019 07:44 - last edited on ‎05-08-2019 09:25 by Fitbit Moderator

‎05-07-2019 07:44 - last edited on ‎05-08-2019 09:25 by Fitbit Moderator

Does anybody know what I need to do for my Versa to track my workouts?  All of a sudden it stopped tracking it, so I don't know how many calories I burned.  All it does is tell me how long I worked out for.  I tried powering my Versa off and on but it didn't work.  Help!

 

 

Moderator edit: updated subject for clarity

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‎05-07-2019 08:06

‎05-07-2019 08:06

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo during each restart and release the buttons. This procedure resets the internal system of your Versa. 

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‎05-07-2019 08:19

In response to SunsetRunner

‎05-07-2019 08:19

I tried this. It's still not tracking. Thanks for trying to help.

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‎05-08-2019 09:23

In response to Jluna01

‎05-08-2019 09:23

@Jluna01 Welcome to our Fitbit Community! I'll be glad to assist you with the tracking issues that your Versa is experiencing.

 

Please make sure that you are tracking your workouts as advised in this help article. If these tips are already covered, let me know and I'll be happy to assist you accordingly.

 

Thank you for your help @SunsetRunner!

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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