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Fitbit Versa won't track on Samsung j7

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‎03-12-2019 13:29 - last edited on ‎12-20-2021 18:35 by Moderator Alum

‎03-12-2019 13:29 - last edited on ‎12-20-2021 18:35 by Moderator Alum

I got a Fitbit Versa to upgrade from the blaze the blaze worked fine on my samsung j7 no issues with it what so ever it tracked my heart rate tracked my sleep everything right there on dashboard and graph,  Fitbit Versa refuses to ,it will show heart rate on the watch and show it real time on the dashboard but will not track it nor my sleep in the graphs. I'm a little confused . I should not have to upgrade my phone when it has no issues just to get my watch to work correctly on the dashboard I have tried all the tips I have found on here cut the watch off delete cache force stop shut off restart I've deleted the program reinstalled it I got this funny feeling the Versa is going back  . 

 

Moderator edit: format

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‎03-12-2019 13:50

‎03-12-2019 13:50

Your phone is not listed as a compatible device. It's not unusual that the Blaze worked fine and the Versa does not. They both use different operating systems. In addition a tracker not in the list can work fine and then all of a sudden stop working after an app update that didn't take that phone into account because it is not in the list.

 

Do you have a PC or a Mac that you can sync with?

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‎03-12-2019 14:03

In response to SunsetRunner

‎03-12-2019 14:03

Sadly is seems most phones aren't compatible . I do have a PC but I have no clue how to sync it up with a computer .

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