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Fitbit Versa won't turn on nor take a charge

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‎09-10-2019 15:53 - last edited on ‎09-12-2019 09:01 by Fitbit Moderator

‎09-10-2019 15:53 - last edited on ‎09-12-2019 09:01 by Fitbit Moderator

My Fitbit stopped working completely after updating the app. It now gets super hot when I try to charge it. The screen will not come on at all. Help! I have tried everything. I loved it and used it daily. Really am missing it but cannot afford to buy a new one, especially when I did nothing to cause it to stop working.

 

 

Moderator edit: updated subject for clarity

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‎09-10-2019 17:55

‎09-10-2019 17:55

Try getting in touch with customer support through any of the available channels.

 

I would say, if the Fitbit is getting hot you should obviously avoid charging it/wearing it/having it nearby/etc 😅

狂乱 Hey Kids!
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‎09-12-2019 08:57

In response to Lufalulz

‎09-12-2019 08:57

@SarahMichelle28 I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Since you mentioned that your Versa got hot when plugged it on the charger, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help @Lufalulz.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

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