Fitbit Versa won't turn on or charge

[jks1516]

It will not turn on and will not charge.  I have tried the suggestions listed holding the left button and the bottom button on the right side.  2 days ago the fitbit versa went to 0% and has not charged or powered on.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@jks1516 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. It contains the restart process but you can skip it since you already tried it. After trying these steps, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 

[jks1516]

I let it charge for about 2 1/2 hours and it was still dead.

[JuanJoFitbit]

@jks1516 thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions!