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Fitbit Versa won't turn on or charge

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‎07-10-2019 05:50

‎07-10-2019 05:50

I noticed around 9:40pm last night that my Fitbit Versa had turned off. I tried to reset it using the left and bottom right buttons but it did not turn back on. I left it on the charger overnight and it did not charge. I tried the device on the other help forums and the Versa is still dead. I can feel that the watch is quite warm from the charging. 

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‎07-11-2019 17:40

‎07-11-2019 17:40

Hello @alicialogic, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa won't turn on or charge. Thanks so much for taking the time to troubleshoot this issue. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you in the best possible manner, please continue working with them. 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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